What are your trading hours?
Mon-Fri: 8am – 5pm
Sat: 9am – 2pm
Do you make gluten free, dairy free and eggless cakes?
No we don't
Does your cakes taste good?
Yes absolutely, we bake from scratch and use real genuine products to produce moist quality tasting cakes.
What are Mel’s Confectionery terms and conditions?
Limited Availability: Please take note that in order to ensure the best quality work we only take on a limited number of orders per week. We therefore kindly request that if you are interested in accepting our quote that you place your order as soon as possible to avoid the disappointment of your date being fully booked.
Notice Period: Please take note we require at least 72 hour notice on standard orders, custom cake orders we require a minimum of 7 days lead time, larger orders which requires catering for up to a minimum of 200 guests 4 weeks’ notice is required.
Payment Terms: Full payment is necessary in order for your request to be processed on the date the invoice is sent to you. Should payment not be received on the given date, your order may be automatically cancelled and the space will be availed to other customers.
Design and Altering: Depending on what the order is, no design changes or colour changes will be allowed 2-1 week prior to the due date of order. Alterations and changes will only be allowed at our discretion of notice and time constraints.
Cancellation Policy and Refunds: The full invoice amount required as confirmation of the order is non-refundable. In select circumstances and at the owners’ discretion, we may be able to offer a refund. Cancellation of your order needs to be noted in writing in email form at least 4 days prior to collection date.
Do you deliver?
With regards to delivery, Mel’s Confectionery is home-based and therefore most of the time customers collect, however depending on the location delivery can be arranged upon your request in which a delivery fee may apply.
Do you offer wedding consultation and cake tasting?
Wedding consultations are free and done by appointment only, please email email@example.com to make an appointment with Mel. A cake tasting box will be supplied if requested, this is at a cost of R180 for 6 standard cupcakes or R280.00 for 4 miniature sized cakes at flavours of your choosing.
Why do you charge a minimum fee on your cakes?
We strive to produce the best quality of cake and treats for your personal satisfaction and enjoyment, therefore we have a minimum rate on all items. However should our quote not meet your expectations, feel free to inform us of your budget and we can provide some more cost effective ideas provided you are open do so and remove some detail.
How can I take care of my cake once Mel’s Confectionery has handed it over to me?
Once you have collected your cake please inspect it to ensure it is correct and that the brief was met. The cake is to be transported on a flat surface in a cool area or under air-conditioning as icing can melt as well as the décor on the cake. Cakes are delicate and fragile, so ensure to handle with lots of love and care Please ensure your cake is refrigerated to keep its shape and only take out on the day of use. Keep your cake out of direct sunlight even when on display and avoid placing the cake on heat defying appliances or warm areas. Please ensure that your cake is left out at room temperature for at least 45min before eating to develop the best texture and flavour (do not eat the cake cold and direct out of the fridge).
How long can I expect to wait for a response on my enquiry?
Please note we have a 24 hour turnaround time on all email correspondence. However we will always try our best to revert back to you a.s.a.p. alternatively you can also send a WhatsApp on 067 124 9911.
What payment methods are accepted?
We accept EFT payments, direct deposit or cash. In the case of EFT, please forward pop (E-wallet, cheques and merchant swiping not accepted).